We're With You Every Step of the Way

We manage every detail of your VComply implementation, working closely with you to ensure everything is set up seamlessly and perfectly aligned with your ideal workflows and processes.

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Our CS Team Works as an Extension of Yours for a Smooth Implementation

Once you’re onboard, we form a dedicated customer support task force to assist with training and ensure seamless implementation.

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Setting the stage for success

Our team initiates the implementation process within 7-10 days of contract signing.

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Understanding the Customer's Use Case

Our team engages in comprehensive discussions to fully understand your requirements and goals.

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Set Up a Timeline

We establish an ambitious goal to complete the implementation and training within 30 days.

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Understanding Platform Settings

We present the platform’s advanced settings and innovative features, including an introduction to the Organization (Org) Module by adding at least one user.

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User Login & Introduction to the Platform

We guide you through the login process and provide hands-on exploration of the platform.

Outline the Product Implementation

After the kickoff call, we outline a detailed implementation plan with clear goals and agendas for each call, ensuring alignment. We define objectives and timelines to develop a successful action plan.

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Task Assignment

We assign specific tasks to your team before and after each meeting to facilitate active engagement, ensure progress, and prepare them for upcoming sessions.

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Compliance Module Training

We conduct two focused sessions on the compliance module, which will provide in-depth training on compliance features and best practices to ensure your team manages compliance effectively.

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Policy Module Training

Using your existing policies, we provide a comprehensive training session to efficiently train your team, maximizing the use of your current policy framework.

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Additional Sessions and Setup

Customized sessions are tailored to your specific needs, ensuring that the implementation is adapted to your organization’s unique circumstances.

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Post-Implementation Check-In

In the final session, we review all aspects of the setup, provide thorough training for your end-users, and address any remaining questions to ensure full readiness.

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Ongoing Support

We provide extensive support materials and resources to assist you continuously, helping resolve issues, answer questions, and optimize software use.

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NPS (Net Promoter Score) Survey

We will send a brief NPS survey to gather feedback on your implementation experience, helping us improve and ensure satisfaction.

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Quarterly Business Review (QBR)

We conduct quarterly meetings to assess your usage of VComply, review performance, address challenges, and ensure ongoing success.

The Data Migration Process

VComply ensures swift and efficient data migration within five days of implementation and training, empowering you with fortified security and a seamless onboarding experience.

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User Migration

Onboard new users effortlessly with bulk uploads through Excel, supported by comprehensive training materials and email templates to streamline onboarding.

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Policy Data Migration

We provide a policy implementation tracker and expert support for migrating, drafting, and refining policies during the implementation phase.

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Compliance Data Migration

Migrate your compliance programs, categories, frameworks, and obligations easily using the bulk upload option.

Frequently asked questions

What is the expected duration for the implementation process from start to finish?

The implementation process typically takes around 30 days, depending on the number of modules involved and the availability of the customer.

What level of involvement is required from our internal team during the onboarding process?

The compliance officer and key managers need to participate in live training sessions for a thorough understanding of the process.

Is VComply compatible with our existing systems?

Yes, VComply is fully compatible with everyday tools including Slack, Outlook and Teams.

What measures are in place to ensure the security of our data during migration?

VComply upholds the highest security standards, with SOC 2 and ISO 27001 certifications. All user data, including personal and compliance-related information, is encrypted and rigorously protected against unauthorized access during migration and beyond.

How adaptable is VComply to accommodate our specific workflows and processes?

VComply offers a range of workflows designed to meet various customer needs and use cases. Additionally, we are flexible and open to making enhancements to ensure our solution aligns perfectly with your specific requirements.

What type of training will our team receive, and how will it be delivered?

Your team will receive hands-on training delivered by our Customer Success Manager (CSM) through 1-hour interactive sessions. These sessions provide guided instruction while your team practices using their own instance, ensuring they can confidently navigate and manage the platform.

How soon can we expect to see results after implementation?

Users typically start becoming familiar with the system within a couple of weeks after implementation. Our support team is available throughout this period to assist with any questions and ensure a smooth transition.

What ongoing support is available after the initial setup is complete?

After the initial setup, we offer ongoing support through scheduled check-in calls, email assistance from the support team, and access to our Help Center articles for self-training and additional guidance.

Will there be any downtime or disruption to our operations during the onboarding process?

No, we ensure a seamless transition by allowing customers to test the software with their entire team before going live. Continuous support is provided throughout this phase to minimize any disruptions.

What happens if we encounter issues or need to make adjustments after going live?

If issues arise or adjustments are needed, notifications can be paused, and our support team will assist with changes within 24-48 hours. Technical issues are addressed promptly, with resolutions typically provided within 24 hours.